A HIPAA-eligible contact center on Amazon Connect, wired into your EHR and payer rails. Eligibility, intake, reminders, payer hold-times – handled by an AI voice agent that doesn’t go on PTO.
Built onAWS Connect
The Connect IVR captures member ID and DOB, fires a real-time 270/271 eligibility check against the payer, and reads back coverage, copay, and remaining deductible to the patient. When something’s off – coverage lapsed, wrong plan, prior auth needed – the call warm-transfers to a human with the full context already on screen.
Learn moreThe agent books, reschedules, and cancels by voice or chat — writing straight to your EHR slot. Reminders go out at the right cadence on the right channel for the right patient cohort.
Learn moreThe agent dials the payer IVR, navigates the menu, waits on hold, and reads back the prior-auth or claim status the moment a human is needed.
Learn moreSymptom intake on voice or chat, urgency scored against your protocol, warm transfer to the right nurse-line queue with the conversation summary already in front of them.
Learn moreAnd we have several proofs of this.
Claims ManagementYes! We also specialize in RCM process automation.
Let Karl, our CTO, take a look. It’s 30 minutes with the person who designs the automations, not a sales script.
Walk me through the process your team does by hand. I’ll tell you whether it’s worth automating and how I’d approach it.
Karl