# AWS Connect Health

Canonical: https://www.flobotics.io/aws-connect-health

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[Home](https://www.flobotics.io/)/Lab/AWS Connect Health

FLOBOTICSLABTechnology briefing
AWS contact center · AI voice agents

# Patient calls, answered – 24/7.

A HIPAA-eligible contact center on Amazon Connect, wired into your EHR and payer rails. Eligibility, intake, reminders, payer hold-times – handled by an AI voice agent that doesn’t go on PTO.

[Book a consultation →](https://tidycal.com/team/flobotics/flobotics-intro-call-w)[Learn more](#learn-more)

Built onAWS Connect

- Integrates with my system? Yes, Epic, Meditech & more.

- Setup time? Weeks, not months.

- Secure? 100% HIPAA-compliant.

What do we automate?

## Every Call. Every Message.

VoiceIVR

### Patient intake & eligibility on the phone.

The Connect IVR captures member ID and DOB, fires a real-time 270/271 eligibility check against the payer, and reads back coverage, copay, and remaining deductible to the patient. When something’s off – coverage lapsed, wrong plan, prior auth needed – the call warm-transfers to a human with the full context already on screen.
[Learn more →](https://www.flobotics.io/agents/eligibility-check-automation)

Voice + SMSFront office

### Appointment scheduling & no-show recovery.

The agent books, reschedules, and cancels by voice or chat — writing straight to your EHR slot. Reminders go out at the right cadence on the right channel for the right patient cohort.
[Learn more →](https://www.flobotics.io/rcm-automation)

Outbound voiceRCM

### Payer status calls, without the hold time.

The agent dials the payer IVR, navigates the menu, waits on hold, and reads back the prior-auth or claim status the moment a human is needed.
[Learn more →](https://www.flobotics.io/rcm-automation)

Voice + chatClinical

### Clinical triage that routes to the right human.

Symptom intake on voice or chat, urgency scored against your protocol, warm transfer to the right nurse-line queue with the conversation summary already in front of them.
[Learn more →](https://www.flobotics.io/rcm-automation)

Results

## Agentic AI automation is a natural step in RCM evolution.

And we have several proofs of this.

[
Client caseDenials Management

$50K+saved in one month, with 90% less manual rework for the RCM team.

### $50K+ Saved in 1 Month | AI Agent For Denials Management

Read the case study →
](https://www.flobotics.io/case-studies/50k-saved-in-1-month-ai-agent-for-denials-management) [
Client caseClaims Management

70%faster claim turnaround for out-of-network reimbursement.

### 70% Faster Claim Turnaround Time (CTT)

Read the case study →
](https://www.flobotics.io/case-studies/70-faster-claim-turnaround-time-ctt-claim-management-automation) [
Claims Management

98%reduction in manual claim prep. Up to 250 hours per week of manual RCM work removed.

### 98% Reduction in Manual Claim Prep

Read the case study →
](https://www.flobotics.io/case-studies/98-reduction-in-manual-claim-prep-claims-management-automation)

[All case studies](https://www.flobotics.io/case-studies)

AI agents

## Wait, there is more?

Yes! We also specialize in RCM process automation.

[AI agent

### Denials Management Automation

Hunts and classifies denials early to stop them from aging out.

→](https://www.flobotics.io/agents/denials-management-automation)[AI agent

### Claims Management Automation

Tracks claims and flags denials before they cost you.

→](https://www.flobotics.io/agents/claims-management-automation)[AI agent

### Prior Authorization Automation

Automate your PA process. No API required.

→](https://www.flobotics.io/agents/prior-authorization-automation)

Talk to us

## Show us the process your team is tired of doing manually.

Let Karl, our CTO, take a look. It’s 30 minutes with the person who designs the automations, not a sales script.

[Book a call with Karl →](https://tidycal.com/team/flobotics/flobotics-intro-call-w)[Send us a message](https://www.flobotics.io/contact)

30-minute callKarl MielnickiCo-founder, CTO

Walk me through the process your team does by hand. I’ll tell you whether it’s worth automating and how I’d approach it.

Karl